Shipping Policy

Last updated: August 30, 2026

We ship orders to customers internationally.

1. Order Processing

Orders are generally processed and prepared for shipment within 1–3 business days after payment has been successfully received.

Processing times may take longer during holidays, promotions, product launches, or periods of unusually high order volume.

Once your order has been shipped, you will receive tracking information when available.

2. Delivery Times

Delivery times vary depending on the destination, shipping method, inventory location, carrier, customs processing, and other factors.

Estimated delivery times displayed on our website are estimates and are not guaranteed unless expressly stated otherwise.

International orders may take longer than expected because of customs inspections, carrier delays, weather, holidays, or other circumstances outside our control.

3. Tracking

When tracking information is available, it will be provided to the email address entered at checkout.

Please note that tracking information may take several business days to become active after the order has been shipped.

4. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, the customer may be responsible for any such charges.

We do not control customs processing times or charges imposed by local authorities.

5. Incorrect Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order has not yet been shipped and you notice an incorrect address, please contact us immediately.

Once an order has been shipped, we may not be able to change the delivery address.

We are generally not responsible for orders that cannot be delivered because the customer provided an incorrect or incomplete address.

6. Delayed Orders

If your order has been delayed, please contact us.

We may investigate the shipment with the carrier and/or our fulfillment partner.

Delivery delays do not automatically qualify for a refund where the shipment remains in transit, unless otherwise required by applicable law.

7. Lost Orders

If a package is confirmed to be lost in transit, we will work with the relevant carrier and fulfillment partner to determine an appropriate resolution.

Depending on the circumstances, this may include a replacement or refund.

8. Multiple Products

If your order contains multiple products, items may be shipped separately from different fulfillment locations.

As a result, products from the same order may arrive in separate packages and at different times.

9. Contact

For shipping questions, please contact:

MRSILK
Email: hector@mrsilk.shop lucas@mrsilk.shop