Refund policy

Return & Refund Policy

Last updated: August 30, 2026

We want you to be completely satisfied with your purchase. If you experience an issue with your order, please contact us and we will do our best to resolve it.

1. Returns

We accept eligible return requests within 30 days of the date your order is delivered.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be in the original packaging, where applicable.

  • Not show signs of damage, wear, or misuse.

  • Include your order information or proof of purchase.

Certain products may be excluded from returns where applicable for health, hygiene, safety, or other legal reasons.

2. Change-of-Mind Returns

If you simply change your mind about your purchase, you may request a return within 30 days, provided the product meets the return requirements above.

Unless otherwise required by applicable law, the customer is responsible for the cost of returning an unwanted item.

The original shipping cost is generally non-refundable unless required by applicable law.

3. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible and preferably within 14 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the problem

  • Photos of the packaging if it was damaged during shipping

We may ask for additional information to assess the issue.

If the product is confirmed to be defective, damaged, or incorrectly supplied, we may provide a replacement, refund, or other appropriate remedy depending on the circumstances and applicable law.

4. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow additional time for your payment provider or bank to process the refund.

If a refund is approved, the amount refunded may depend on the circumstances of the return and applicable law.

5. Returns That Are Not Eligible

A return may be rejected where:

  • The return period has expired.

  • The product has been used, damaged, altered, or misused.

  • The product is missing essential parts or packaging where applicable.

  • The customer is responsible for damage occurring after delivery.

  • The product falls under a legally permitted return exemption.

This does not affect any mandatory consumer rights that cannot legally be excluded.

6. Exchanges

We may offer exchanges for certain products depending on availability.

If the requested replacement is unavailable, we may instead provide a refund or another appropriate resolution.

7. Lost or Missing Orders

If tracking shows that an order has not been delivered, please contact us.

We may investigate the shipment with the relevant carrier and/or our fulfillment partner. Depending on the circumstances, we may provide a replacement or refund.

Customers should ensure that the shipping address provided at checkout is accurate.

8. Return Instructions

Do not send a product back without contacting us first.

Because our products are fulfilled by third-party fulfillment partners, including CJ Dropshipping, return instructions and the appropriate return address may vary depending on the product and order.

Contact us first at:

Emails: hector@mrsilk.shop , lucas@mrsilk.shop

We will provide the appropriate instructions for your return.

9. International Customers

Customers are responsible for complying with applicable laws and requirements relating to international returns.

Import duties, taxes, customs fees, and similar charges are generally non-refundable unless required by applicable law.

10. Statutory Consumer Rights

Nothing in this policy limits, excludes, or replaces any consumer rights that apply to you under the mandatory laws of your country or region.

Where applicable, customers may have additional rights relating to cancellation, refunds, defective goods, warranties, delivery, and other consumer protections.

11. Contact Us

For questions about returns or refunds, please contact:

MRSILK
Emails: hector@mrsilk.shop lucas@mrsilk.shop